Contact
Talk to a person
Viltura is a small operation, and the email below reaches us directly. No ticket system, no bot.
velzory.support@gmail.com
We reply within one business day, Monday to Friday. Messages sent over the weekend are answered on Monday.
What to include
If your message is about an order, send us your order number (it starts with #, and it is in your confirmation email). If something arrived damaged or does not match the description, attach a photo. That usually lets us solve it in a single reply instead of three.
Common questions we can answer faster than email
- Where is my order? Orders are prepared in 1 to 3 business days and take 7 to 15 business days in transit. You get a tracking number by email the moment it ships. Tracking can take a few days to show its first scan.
- I want to return it. You have 14 days from delivery, no reason needed. Email us and we send you the return address.
- It arrived damaged. Send a photo. We replace it or refund you, and you keep the damaged one.
- Can I change my address? Yes, if the order has not shipped. Write to us as soon as you can.
- Does it come with a battery? No. The scoop runs on a single CR2032 coin cell, which is not included — shipping lithium cells is restricted on most routes. They cost about a dollar in any supermarket.
Policies
The full terms are here: Refund Policy · Shipping Policy · Terms of Service · Privacy Policy
Business details
Viltura is operated from Spain and ships worldwide, including the United States.
Full company details are on our Legal Notice page.